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i need this resume to look good !! i need it professional written. i want to foc
i need this resume to look good !! i need it professional written. i want to focus more on receptionist jobs. i wanted it look like the demire moss reume … so you can remove some stuff i also need cover lettter
Chiharolynne Yancy
Warehouse, Customer Service, and Front Desk Experienced
Memphis, TN 38128
I have numerous years dedicated to personal customer service throughout the retail, sales and
fulfillment. I have excellent listening skills dedicated to making consumers and clients happy by
providing exceptional service. I am looking to pursue a lifetime career in a position that caters to the
skills I have learned throughout.
Authorized to work in the US for any employer
Work Experience
Nike
Memphis, TN
January 2023 to Present
Lifting, bending, standing, scanning, refilling fulfillment orders, recon
Medical Receptionist
CSL Plasma
July 2023 to August 2023
1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing
the screening process. The screening procedures includes but are not limited to: assessing the self
administered health history, answering basic medical questions associated with the donation process,
referring donors to medical staff when appropriate and performing health screening procedures such
as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s
hematocrit and total protein levels.
Test Center Administrator
uExamS
November 2022 to April 2023
Administer tests to test takers, check ID, signature or figure print to identify tester, examine testing
activities, check in candidates, examine equipment to make sure it’s ready for use, monitor testers, wand
all candidates for extra items, assign lockers, clean stations, follow protocols according to clients’ tests
procedures
Amazon Fulfillment Associate
AMAZON
June 2022 to October 2022
Scan, audit, package, and pick merchandise in timely manner using extreme safety protocols. Match
items and SKU numbers to correlating items off screen for shipping process, maintain a high rate for
optimum shipping processes, stand or walk for 12 hours, paying attention to detail to select appropriate
items, pick, pack, repeating repetitive duties in a safe manner, accurate and on time resultsRemote Customer Service Professional (CSP) Phone/ Chat
Arise platform – Memphis, TN
February 2022 to August 2022
Taking on different temporary or contract jobs under the Arise program
To advise customers, greet, take payments, take on ownership of role, follow best work from home
practices, negotiate, worked for Coach program to help customers choose best items, pay on account,
search orders, handle returns, appeasements and talk policy with customers who may have had
questions. Also worked for Urgently DriverSide program to chat with customers and provide emergency
transportation and negotiations for payment from insurance to company, matched details of insurance
information to customer’s account to settle payment
Front Desk Receptionist
Woodspring Suites – Memphis, TN
November 2021 to April 2022
Duties include answering phones, taking messages, daily opening and closing audits, room checks,
using Jonathon system, check ins, making reservations, clerical work, filing, taking payments, calculating
payments, filing ,data entry for customers’ sensitive information, answering, printing paper work of
guests, filing according to policies, using copy machine, checking identification for check in purposes,
aware of Fair Housing Act, using authorized credit card authorization legal forms, supervision of
maintenance, reprogramming key cards, key locks, fax machine knowledgeable of FairHousing Act,
Proficient in Word Office ,Word Excel, and Powerpoint , skillful in communication and relaying direct
policies to clientele
Private Brand Merchandiser
Macy’s
September 2016 to April 2020
Collecting department merchandise to display in an inviting way to customers, following display logs to
recommended practices for sales, advocating the store’s benefits to customers for future sales, opening
credit lines, encouraging sales, taking ownership in department, fully accommodating customers to
choose appropriate styles of fashion, personal stylist for specific brand
Sales Specialist Men’s Suits/Shoes
MACY’S
April 2014 to September 2016
Duties included promoting sales in the department by calling loyalty program customers, advertising
sales and promotions through phone calls, signing clients to special rewards programs and credit card
goals, assisting in wardrobe collections and stylist suggestions decisions based off the customers’
requests. Fulfillment of clothing and shoes using Oracle Netsuite database for customer shipping,
Auditing shoe and suit inventory, updating prices in system, answering phones, making alterations
tickets, scheduling consultations with clients, and keeping a record of returning clients through MYclient
data base, preparing visual examples to customers, examining monthly sales and promoting monthly
goals for team associates
Customer Service Representative
LOWE’S
February 2013 to July 2013Duties included opening credit card opportunities for returning customers, greeting and expressing
gratitude for client’s visits, helping or advising consumers about products and services for the store,
answering phone calls and being alert to client’s needs.
Education
Bachelor’s of Business Administration in Healthcare Management
STRAYER UNIVERSITY
2018 to Present
Skills
Customer service (7 years)
Marketing
Branding
Auditing
Public Relations
Fair Housing regulations (1 year)
Microsoft Word (4 years)
Merchandising
Typing
Data entry
Oracle
NetSuite
Salesforce
Pricing
Certifications and Licenses
driver’s license
Assessments
Work style: Reliability — Proficient
August 2022
Tendency to be reliable, dependable, and act with integrity at work
Full results: Proficient
Warehouse safety — Proficient
November 2022
Using safe practices in a warehouse setting
Full results: ProficientCustomer focus & orientation — Proficient
October 2022
Responding to customer situations with sensitivity
Full results: Proficient
Front desk agent (hotel) — Proficient
October 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data
Full results: Proficient
Customer service — Proficient
November 2019
Identifying and resolving common customer issues.
Full results: Proficient
Administrative assistant/receptionist — Proficient
October 2022
Using basic scheduling and organizational skills in an office setting
Full results: Proficient
Retail customer service — Proficient
February 2022
Responding to customer situations in a retail setting
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient
October 2022
Motivating others to achieve objectives and identifying improvements or corrective actions
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient
July 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives
Full results: Proficient
Customer service — Proficient
October 2021
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
November 2022
Identifying differences in materials, following instructions, and detecting details among distracting
information
Full results: Proficient
Work style: Professionalism — Proficient
October 2022Tendency to be accountable, professional, open to feedback, and act with integrity at work
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
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